Refund policy

Isportn Custom Order Return Policy

Thank you for choosing Isportn for your custom-made orders. We take pride in delivering high-quality products tailored to your preferences. Please take a moment to review our return policy below.

All Sales are Final - No Returns/Exchanges:

Due to the personalized nature of our custom-made products, all sales are considered final. We do not accept returns or exchanges for reasons other than product size-related issues or manufacturer defects.

Product Size Issues:

If you receive a custom product that is too small or not the right size, please contact us immediately. You can return the product at your expense. Once we receive the item, we will issue you a coupon to purchase the same item with shipping. Please note that since all our products are made to order, you will have to wait for the shipping time again for the replacement.

Damage During Shipping:

If your order arrives damaged due to issues with the carrier, please follow these steps:

  1. Inspect the package and product carefully upon delivery.
  2. If you notice any damage, please document it with clear photos.
  3. Contact us immediately and provide the photos as evidence of the damage.
  4. We will assist you in filing a claim with the carrier to resolve the issue promptly.

Manufacturer Defects:

If you receive a product with manufacturer defects, please follow these steps:

  1. Notify us via email within 3 days of receiving the product, attaching clear photos of the defects.
  2. We will assess the issue and may request that you return the item to us.
  3. Once we receive the defective product, we will issue you a coupon to purchase the same item.

Please keep in mind that our custom-made products are crafted with care, and we strive to ensure your satisfaction. If you have any questions or concerns regarding our return policy or the products you've ordered, feel free to contact us via email at [EMAIL]. Our customer support team is here to assist you.

Thank you for choosing Isportn, and we appreciate your understanding of our return policy. Your satisfaction is important to us, and we are committed to providing you with the best possible shopping experience.